📞 Contact Details

Telephone:01224 980931 / 02045 923030

Email: admin@truevalueconsultants.co.uk

Reference:A unique complaint reference will be issued

Target Resolution:Within 8 weeks

🔵 Stage 1 – Raise Your Complaint

Contact us by phone or email with full details of your concern. We will acknowledge your complaint, investigate it thoroughly, keep you updated throughout the process, and work towards resolving your complaint as quickly as possible.

🟠 Stage 2 – Escalation

If you remain dissatisfied with our response, you may request a review by a senior member of management. We will complete a further review and provide you with a final written response.

🟢 Energy Ombudsman

If you are an eligible micro-business customer and we have not resolved your complaint within 8 weeks, or you receive a Deadlock Letter, you may refer your complaint to the Energy Ombudsman.

Website: www.energyombudsman.org

Telephone: 0330 440 1624
Email: enquiry@energyombudsman.org
Post: P.O. Box 966, Warrington, WA4 9DF

⭐ Our Promise

• We listen carefully and value every customer concern.

• We investigate every complaint fairly, thoroughly, and without bias.

• We keep you informed with clear, honest, and timely communication.

• We use your feedback to improve our services and customer experience.

• We are committed to delivering a better service through continuous improvement.